The Fourth Industrial Revolution (Industry 4.0 or 4IR) is here. More and more organizations are harnessing new technologies to drive productivity, sustainability, and growth. Digitization, data analytics, enhanced connectivity, and human-machine interaction such as AI and machine learning, are setting the course for the next chapter in manufacturing. The Global Lighthouse Network The Global Lighthouse
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Whether B2B or B2C, providing a superior experience for customers drives success. In the chaos brought about by Covid, work became remote, and customers doubled down on online purchasing. Businesses built new platforms to meet online demand, and customer service (CS) centers had to keep pace. Moving beyond the pandemic, companies must assess whether their
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Today’s CEOs have a lot on their minds. Buffeted by the Covid pandemic-now-endemic, they have led companies through significant economic, political, and social disruptions. As business and society become more intertwined, corporate leaders are having to address social challenges such as ESG/sustainability, DEI, and others. The CEO job description has expanded beyond day-to-day business and
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