What is a workweek? Is it 5 days? 4 days? And how many hours in a work day? 8 hours? 10 hours? These are some of the questions being posed in the global conversation about the evolving workplace. The Covid pandemic pushed workers out of the office, and in its wake, in person/remote hybrid has
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It’s been 2 years since employees around the globe left their offices to work from home, and the workplace has changed forever. The search for life’s purpose is now front and center as more people evaluate work/life balance, appreciate their blessings, and confront life’s challenges. Employee needs, expectations, and priorities have shifted and as a
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Whether B2B or B2C, providing a superior experience for customers drives success. In the chaos brought about by Covid, work became remote, and customers doubled down on online purchasing. Businesses built new platforms to meet online demand, and customer service (CS) centers had to keep pace. Moving beyond the pandemic, companies must assess whether their
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Covid has changed the workplace forever. While working remotely began as a virus-driven imperative, its success has made it an option in most corporate structures. The hybrid/remote model is here to stay, and new leadership skills are needed to succeed in this “work anywhere anytime” world. Planning and Communications Skills Are Key Today’s leaders face
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Tectonic shifts in the work world are driving the creation of new positions and accompanying titles. To stay current and fuel growth, management must continually identify new priorities and create corresponding jobs with direct responsibility for these new priority areas. New Careers for the Next Generation As new generations enter the workforce, new careers emerge
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From the Founder of a start-up to the CEO of a Fortune 500 company, leadership is all about inspiring others. Pre-pandemic, in addition to being a motivator, leadership was defined as being: Visionary, Strong, Smart, Commanding, Driven, Decisive, and At the Front of the Room. The pandemic has uprooted norms across the world. It forced
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Pre-pandemic, the movement toward remote work was happening gradually over time with the development of new communications technologies and virtual collaboration tools. Some companies were accommodating on a limited basis teams with members in different locations, and workers who needed to work from home for personal reasons, while others were intentionally pursuing remote capabilities as
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