Customer Service in 2024 means delivering on customer expectations and then some. Technology is always with us, from our offices to our homes and in every form of transportation in-between. So customers expect 24/7 communication and service. They want immediate attention and instantaneous satisfaction. In B-to-B and B-to-C organizations alike, the Customer Experience (CX) teams
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How To Build Employee Engagement, Introduction by Thierry Goder, President of IMSA Search Global Partners and CEO of Alentaris Recruitment Limited The latest data indicates a global decline in employee engagement. According to Statista, the global employee engagement rate, which reached its highest point in 2020 at 69%, has decreased annually to 67% in 2023.
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Insights from Petra Johnsson, Managing Partner of IMSA Search Global Partners Sweden and Founder of FXL/Findexecutives In the Covid aftermath, with uncertainty around the wars in the Ukraine and Middle East, supply chain shortages, climate change, and financial market instability, the 2024 global business environment is particularly hard to predict. Compounding this, information – from
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The Fourth Industrial Revolution (Industry 4.0 or 4IR) is here. More and more organizations are harnessing new technologies to drive productivity, sustainability, and growth. Digitization, data analytics, enhanced connectivity, and human-machine interaction such as AI and machine learning, are setting the course for the next chapter in manufacturing. The Global Lighthouse Network The Global Lighthouse
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From the Founder of a start-up to the CEO of a Fortune 500 company, leadership is all about inspiring others. Pre-pandemic, in addition to being a motivator, leadership was defined as being: Visionary, Strong, Smart, Commanding, Driven, Decisive, and At the Front of the Room. The pandemic has uprooted norms across the world. It forced
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The pandemic has forced business leaders to adapt the way they manage their teams. Changes forced by the unprecedented emergency might be, under certain conditions, beneficial. Here are some qualities of a post-covid leader that will change the practice of managing teams for good. Before the pandemic, the world was struggling with the leadership crisis.
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